Customer Care Specialist

Your New Company

Join a global leader in medical technology based in Macquarie Park as the Customer Care Specialist. Be part of an inclusive, high-performing team delivering life-changing medical devices that improve patient outcomes across Australia. Your work is valued, celebrated, and makes a real difference every day.

Your New Role

Step into a Customer Care Specialist role where you’ll be the friendly, reliable point of contact for customers in regards to their devices. You will work closely with a supportive Customer Service Manager who will mentor and guide you as you grow your skills. You will:

• Respond to high-volume customer enquiries via phone and email
• Provide timely updates to customers in regards to their orders
• Manage queries on product availability, pricing, and delivery timelines
• Resolve customer escalations in an empathetic manner
• Update the Salesforce CRM with customer information

Your New Benefits

• Opportunities for growth, career development, and advancement within the business
• Be part of a supportive, collaborative, and inclusive team
• Convenient onsite parking in Macquarie Park
• Social office events and celebrations to connect and have fun with colleagues
• Modern office in Macquarie Park with convenient access to public transport

About You

• Previous Customer Service, Customer Care, Complaints or Order Processing experience
• Experience in Healthcare, Medical Device, or Pharmaceutical industries is a bonus
• Friendly, approachable, and confident with customers

Next Steps

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.